Searching for linked issues

Crumbs is being retired on 31 December 2024. Read the announcement here

1 Searching by customer name
2 Searching customer details
3 Searching additional information
4 Limitations for JSM organizations

You can search for linked Jira issues using Jira Query Language (JQL).

Choose 'Filters' in the navigation bar.
Select 'Advanced issue search'
- If basic search is shown instead of advanced search, click 'Advanced' (next to the icon). If advanced is already enabled, you'll see the option of switching to basic.
Enter your JQL query. As you type, Jira will offer a list of "auto-complete" suggestions based on the context of your query. Note, auto-complete suggestions only include the first 15 matches, displayed alphabetically, so you may need to enter more text if you can't find a match.
Press Enter or click to run your query. Your search results will display in the issue navigator.

Searching by customer name

You can search for Crumbs customers using the following field.

Field	Supported operators	Example

Field	Supported operators	Example
`Customer.Name`	^{=, !=, is not, is, not in, in}	`Customer.Name = "New Verve"`

To search for a customer that was synchronized as a Jira Service Management organization, you must use the native search function to find it by name. For full search coverage in your filters, SLAs and automation rules, we recommend that you combine native search with Crumbs search as follows:

Example for full search coverage

Example for full search coverage
`Organizations = "New Verve" OR Customer.Name = "New Verve"`

You can also search for a linked Jira Service Management customer by their unique identifier. To do this, prefix the id with 'JSD-' as follows, where '123' is the organization's id:

Example search by identifier

Example search by identifier
`Customer.Name = "JSD-123"`

Searching customer details

You can use JQL to search for issues linked to a customer based on its details.

Field	Supported operators	Example

Field	Supported operators	Example
`Customer.Website`	^{=, !=, is not, is, not in, in}	`Customer.Website = "newverveconsulting.com"`
`Customer.Description`	^{~, !~, is not, is}	`Customer.Description ~ "professional services"`
`Customer.Main Contact`	^{=, !=, is not, is, not in, in}	`"Customer.Main Contact" = victor`
`Customer.Address`	^{~, !~, is not, is}	`Customer.Address ~ "Clydebank"`
`Customer.City`	^{=, !=, is not, is, not in, in}	`Customer.City = "Glasgow"`
`Customer.Region / State`	^{=, !=, is not, is, not in, in}	`"Customer.Region / State" = "West Dunbartonshire"`
`Customer.Post Code / Zip Code`	^{=, !=, is not, is, not in, in}	`"Customer.Post Code / Zip Code" = "G81 1BF"`
`Customer.Country`	^{=, !=, is not, is, not in, in}	`Customer.Country = "United Kingdom"`

Searching additional information

If you have manage customer information using your own fields, you can use JQL to search for issues linked to a customer based on this information.

Field type	Supported operators	Example

Field type	Supported operators	Example
Single line text	=, !=, is not, is, not in, in	`"Customer.Tax Number" = "GB 12345678"`
Select list	=, !=, is not, is, not in, in	`Customer.Status = Active`
Multi select	=, !=, is not, is, not in, in	`Customer.Locations in ("GB, US")`

Limitations for JSM organizations

Crumbs reserves the custom field 'Customer' in order to function correctly.

If you have JSM installed and have your own custom field named 'Organizations', JQL searches will not work. To ensure JQL searches work properly, please rename your custom field.