Known issues

There are various open bugs that we are aware of - these are listed below by feature.

Critical bugs will be prioritized in the next software update.

Adding and editing

status:Critical Cannot add notes to new JSM organizations

status:major Deleting multiple customer fields in quick succession leaves residual data

status:minor Avatar does not refresh when website is modified in issue panel

Searching and viewing

status:major Cannot issue search customer select/multi select when option renamed

status:major Issue search doesn't work when multiple customers are linked

status:major Issue panel loads each time it is open despite no changes

status:minor Avatars not shown for some websites

status:minor Issue context number is incorrect when a customer is deleted

status:minor Issue panel search results includes already linked customers

status:minor Error message shows field key instead field display name when error on update

status:minor Error should be shown if the user tries to open a customer that doesn't exist

Linking issues

status:major Bulk editing issues can leave residual data

status:minor Cannot unlink a customer when they are created from the issue context

Importing and exporting

status:major Import should not overwrite with blank values for default fields

status:minor Error when importing a column with no header

status:minor Importer fails to notify of incorrect file format

status:minor Import failures are not added to the end screen

status:minor Importing JSM organizations appear as ‘Unknown Name’ when importing

Integration with Jira Service Management 

-

Permissions

-