Known issues

There are various open bugs that we are aware of - these are listed below by feature.

Critical bugs will be prioritized in the next software update.

Adding and editing

 Avatar temporarily found for some websites

 Issue glance refreshed when adding a new customer

 Avatar does not refresh when website is edited in issue panel

 Empty select options are allowed for custom fields

Searching and viewing

 Field is still searchable after it is deleted 

 Issue search doesn't work for JSM organisations that were linked before installing Crumbs

 Linked JSM organizations that are removed are still searchable 

 Custom field select values are converted to lower case 

 Cannot search date time fields

 Cannot search user picker fields

 Text search does not work with special characters

 Issue search does not work when multiple customers are linked

 Fields are not alpha ordered in issue panel settings

 Issue glance number is incorrect when a customer is deleted

 Issue panel loads each time it is open despite no changes

 Issue panel search results includes already linked customers

 Error message shows field key instead field display name when error on update

 Error should be shown if the user tries to open a customer that doesn't exist

Linking issues

 Linked issues not displaying correctly on the home page

 Cannot unlink a customer when they are created from the issue panel

Importing and exporting

 Import does not work for JSM organisations 

 Main contacts are not included in exports 

 Users are not exported in CSV 

 Import stops when it fails to update a single custom field 

 Import failures are not added to the end screen

 Import should not overwrite with blank values for default fields

 Importer fails to notify incorrect file format

Integration with Jira Service Management 

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Permissions

 Issue panel settings should only be visible to users with the Crumbs Manager global permission