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You can link a Jira issue to a customer by using the Crumbs glance.

This appears as a panel alongside other contextual information about the issue - on the right side when viewing an issue in the full-page view.

Linking a customer

Open a Jira issue and scroll down until you see the Crumbs glance. Click 'See details' to expand it.

To search for a customer, enter some text in the search box. You will be presented with a list of most relevant results as you type. Once you choose an option, the linked customer is shown within the glance along with the following information:

  • Name
  • Main Contact
  • City
  • Country

The customer's logo is displayed at the top of the glance if Crumbs has found one.

1. 

2. 

 

To view and edit the customer, click . 

There is no limit to the number of customers you can link to an issue.

Unlinking a customer

To unlink a customer, expand the Crumbs glance and simply click .

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