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Note

Crumbs is being retired on 31 December 2024. Read the announcement here

Table of Contents

Getting Started

Crumbs is an app for Jira Cloud that Cloud that enables users to centrally manage information about their customers. Our  Our app stands out from the crowd by being simple, visually appealing, and easy-to-use. 

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Note

To enable your users to link Jira issues to customers in Crumbs, please remember to configure your global and project permissions.

In company-managed projects, you must grant the 'Crumbs - View Context' issue permission to appropriate users, groups, or roles. For team-managed projects, you must create a role with the permission and assign it to your users.

Read more

Customers

Each of your customers is captured as an 'organization' can be captured and managed in Crumbs. Instead of using an external tool to manage customer information, you can use Crumbs to do this directly within Jira.ui-button

colororangetooltipRead moretitleRead moreurlhttps://confluence.newverveconsulting.com/display/CRUMBS/About+organizations

Customer information

You can easily and quickly capture information about a customer by editing the organization it in Crumbs. Because Crumbs runs directly in Jira, all of your data is stored within your existing Cloud site.

Ui buttoncolororangetooltipRead moretitleRead moreurlhttps://confluence.newverveconsulting.com/display/CRUMBS/Adding+and+editing

Linking Jira issues

With Crumbs, you can link a Jira issue to one or more organizationscustomers. Once linked, the Jira issue shows customer information directly within the issue itself. You no longer have to leave Jira to search for this data.

Ui buttoncolororangetooltipRead moretitleRead moreurlhttps://confluence.newverveconsulting.com/display/CRUMBS/Linking+issues

Integrations

If you have Jira Service Desk Management installed, all of your organizations in Jira Service Management are automatically synchronized into Crumbs as customers so that you can manage them centrally. To add customer information, simply edit the organization it in Crumbs!ui-button

colororangetooltipRead moretitleRead moreurlhttps://confluence.newverveconsulting.com/display/CRUMBS/Jira+Service+Desk

REST API

With our REST API, you can interact with Crumbs customer data programmatically.

Read more

Installing

Note

To install Crumbs you must be a site administrator.

To install:

  • select the Apps menu and choose 'Find new apps'

  • search for Crumbs

  • click the 'Try it free' button

  • click 'Start free trial' 

It's that simple!