Users must be granted permission to view and use the Crumbs glance.
You can link a Jira issue to a customer by using the Crumbs glance.
This appears as a panel alongside other contextual information about the issue - on the right side when viewing an issue in the full-page view.
Linking a customer
Open a Jira issue and scroll down until you see the Crumbs glance. Click 'Linked customer(s)' to expand it.
To search for a customer, enter some text in the search box. You will be presented with a list of most relevant results as you type. If there is no direct match, you'll be presented with the option to create a brand new customer.
Once you choose an option, information about the linked customer is shown within the Crumbs panel. By default, the following information is shown:
- Name
- Main Contact
- City
- Country
The customer's logo is displayed at the top of the panel if Crumbs has found one.
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To view and edit the customer, click
To adjust these settings, you must be a Crumbs Manager. See Permissions.
This setting is currently global, meaning that your configured display settings are applied for all users.