Troubleshooting

Owned by Nigel Rochford
Last updated: Dec 01, 2021
1 min read

BambooHR Integration for Jira is no longer available for sale on the Atlassian Marketplace from 01 Dec 2021. 

If you'd like to continue using the product, please get in touch and we can discuss your options.

Issues are not being sync'd

Possible reason: the BambooHR for Jira application user does not have sufficient application access

A dedicated BambooHR for Jira user is created by the app so that data can be sync'd correctly from BambooHR (see Synchronization). In order to do this, the user should have application access. To check whether this is the case:

  • Choose  → User management
  • Within the Users tab, search for BambooHR for Jira and select it
  • Check whether this user has application access to one of your Jira products (as per screenshot below)