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You can search and view customers in Crumbs using the home page.
In the main navigation bar, click the Apps menu and choose Crumbs.
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Searching for customers
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If the customer has been synchronized as a Jira Service Desk organization, the 
logo is displayed on the right of the breadcrumb at the top of the page.
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Searching for linked issues
You can search for linked Jira issues using Jira Query Language (JQL). See here for more details.