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You can search and view customers in Crumbs using the home page. In the main navigation bar, click the Apps menu and choose Crumbs.

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You have the option of using either the card view (default) or the table view. Click the button at the top right of the page to switch views.

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  • Website
  • Description
  • Main Contact (a user with an Atlassian account - e.g. a Jira Software user or Jira Service Management customer)
  • Address Details
  • Additional fields

You can also view the number of open and closed issues that are linked to the customer. To view more information, simply click one of the links. It's handy to do this in a new tab in your browser window (smile)

  • Recent open issues: linked open issues. A maximum of 50 issues is displayed and the most recently updated issue is displayed first.
  • Recently closed issues: linked issues that had their resolution set in the last 7 days. A maximum of 50 issues is displayed and the most recently resolved issue is displayed first.

To edit a field, hover your mouse pointer over the field and click. If you have permission to do so, you will be able to enter some text or choose a value. 

Just like on the home page, Crumbs tries to set the avatar by looking for its website icon. The avatar is displayed at the top left of the details page.

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To navigate back to the home page, click the 'My Customers' link in the breadcrumb at the top of the page.

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