Page Comparison

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You can search and view customers in Crumbs using the home page.

In the main navigation bar, click the Apps menu and choose Crumbs.

Searching for customers

To search for a customer, simply enter text in the Search box at the top of the page. The page will react instantly as you type by showing and refreshing the list of most relevant results.

Your search term is matched against the following fields:

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• reorder and sort the list of customers by clicking the column heading.
• view a customer by clicking its name.
• view linked issues.
• if you have the Crumbs Manager global permission, remove a customer by clicking on the right-hand side of its corresponding row.

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Jira Service Desk organizations are displayed using the  logo. These organizations can only be removed from Jira Service Desk. It is not possible to remove them from Crumbs. 

Viewing customers

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• Website
• Description
• Main Contact (a user with an Atlassian account - e.g. a Jira Software user or Jira Service Desk customer)
• Address Details
• Additional fields

You can also view the number of open and closed issues that are linked to the customer. To view more information, simply click one of the links.

To edit a field, hover your mouse pointer over the field and click. Enter some text or choose a value. 

Just like in the home page, Crumbs tries to set the avatar by looking for its website icon. Don't forget to prefix the website with http:// or https://! The avatar is displayed at the top left of the details page.

To navigate back to the home page, click the 'Customers' link in the breadcrumb at the top of the page.

If the customer has been synchronized as a Jira Service Desk organization, the  logo is displayed on the right of the breadcrumb at the top of the page.

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Searching for linked issues

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