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Step | Component | Details |
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1 | When: Field value changed | The trigger can be actioned anytime you wish to copy the customer details over to the issue. Note that customers are linked after issue creation (which means that it must be triggered on issue update. Fields to monitor for changes: Change type: For: |
2 | Then: Send web request | Use the Crumbs API to find the Web request: Headers:
HTTP method: Web request body: Wait for response:
|
3 | And: Send web request | Use the Crumbs API to get the customer details. Web request: Headers:
HTTP method: Web request body: Wait for response:
|
4 | And: Edit issue fields | Choose fields to copy customer to e.g. Request participant: If you are copying a custom field, you will need to know the
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Step | Component | Details |
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1 | When: Field value changed | Fields to monitor for changes: Change type: For: |
2 | Then: Send web request | Use the Crumbs API to find the Web request: Header:
HTTP method: Web request body: Wait for response:
|
3 | And: Send web request | Use the Crumbs API to get the customer details. Web request: Header:
HTTP method: Web request body: Wait for response:
|
4 | And: Send web request | Use the Jira API to convert the user Web request: Header:
HTTP method: Web request body: Wait for response:
|
5 | And: Send email | To: Fill in the desired email details. |
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Step | Component | Details | ||
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1 | When: Issue is created | |||
2 | Then: Send web request | Use the Crumbs API to link a customer to the issue. Web request: Header:
HTTP method: Web request body: Custom data:
Use |
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Step | Component | Details | ||
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1 | When: Issue is transitioned | Example trigger when an issue is marked done to add the cost of the issue to the budget used. From status: In Progress To status: Done | ||
2 | Then: Send web request | Use the Crumbs API to find the Web request: Header:
HTTP method: Web request body: Wait for response:
| ||
3 | And: Create variable | Save the smart value Variable name: Smart value: | ||
4 | And: Send web request | Use the Crumbs API to get the customer details. Web request: Header:
HTTP method: Web request body: Wait for response:
| ||
5 | And: Create variable | Calculate the total and save it to a variable. This step is optional but makes it easier to explain. Variable name: Smart value: The smart value is broken down into:
| ||
6 | And: Send web request | Use the Crumbs API to modify the customer details. Web request: Header:
HTTP method: Web request body: Custom data:
Wait for response:
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