Page Comparison

When: Field value changed

Fields to monitor for changes: Customer

Change type: Any changes to the field value

For: Edit issue

Then: Send web request

Use the Crumbs API to find the customerId of the customer linked.

Web request: https://crumbs-prod.newverveconsulting.com/api/1/customerissueLink/{{webResponse.body.customerIds.firstissue.key}}

Header:

• Name: Authorization

• Value: Bearer <Crumbs API token>

HTTP method: GET

Web request body: Empty

Wait for response:

• Delay execution of subsequent rule actions until we've received a response for this web request

And: Send web request

Use the Crumbs API to get the customer details.

Web request: https://crumbs-prod.newverveconsulting.com/api/1/customer/{{webResponse.body.customerIds.first}}

Header:

• Name: Authorization

• Value: Bearer <Crumbs API token>

HTTP method: GET

Web request body: Empty

Wait for response:

• Delay execution of subsequent rule actions until we've received a response for this web request

And: Send web request

Use the Jira API to convert the user accountId to an email address. See Get user for more information.

Web request: https://<site>.atlassian.net/rest/api/3/user?accountId={{webResponse.body.fields.mainContact}}

Header:

• Name: Authorization

• Value: Bearer <Jira API token> (see https://developer.atlassian.com/cloud/jira/platform/basic-auth-for-rest-apis/ for more information)

HTTP method: GET

Web request body: Empty

Wait for response:

• Delay execution of subsequent rule actions until we've received a response for this web request

And: Send email

To: {{webResponse.body.emailAddress}}

Fill in the desired email details.