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Atlassian Solutions Support

Welcome! You can raise a support request from the options provided.
You can also raise a request by sending an email to: support@newverveconsulting.com

3. Quotes

Hosting

Query us for a hosting quote.

You can find out more about our hosting services here.

All of our hosting plans come with free setup & configuration, daily backups, active monitoring, and SSL support.

Required fields are marked with an asterisk*

A short summary of your request

Please add some more details about your request:

-application or Marketplace app
-number of users for each of above
-any additional requirements (e.g. SSO, additional Staging instance etc.)

Drag and drop files, paste screenshots, or browse

Any files you would like to attach, e.g. screenshots, Word documents, PDFs

e.g. 15/Jul/25

When do you need the hosting?

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