Welcome! You can raise a support request from the options provided. You can also raise a request by sending an email to: support@newverveconsulting.com
2. Hosting Support
Request maintenance
Ask for a maintenance window (e.g. to upgrade your software)
Required fields are marked with an asterisk*
{"xsrfToken":"8d517e96eec35fdad165c4615e86a4599b7dc7a6_lout","branding":{"id":"5","key":"sup","name":"Atlassian Solutions Support","portalBaseUrl":"/servicedesk/customer/portal/5"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"How can we help?","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c823748b-4738-4eda-8f13-267816ff7d4d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjM5N2E5Yi1lOWQ0LTQzZWMtOTA3ZC0yMzU5MjkxMTYyMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM4MjM3NDhiLTQ3MzgtNGVkYS04ZjEzLTI2NzgxNmZmN2Q0ZCI6WyJyZWFkIl19LCJleHAiOjE3NTI1OTcwNjgsIm5iZiI6MTc1MjU5NjQ2OH0.OQ1_JI5ra0bmlj4LSiXFGwD0Bvks3Q7lqiB7CYYthzg&client=3f397a9b-e9d4-43ec-907d-235929116217&height=300&mode=fit","bannerMediaApiFileId":"c823748b-4738-4eda-8f13-267816ff7d4d","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"sup","projectId":10069,"serviceDeskId":5,"name":"Atlassian Solutions Support","description":"<p>Welcome! You can raise a support request from the options provided.<br> You can also raise a request by sending an email to: <a href=\"mailto:support@newverveconsulting.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">support@newverveconsulting.com</a></p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"49","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Query us for assistance and support.</p>","icon":10543,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[18],"key":""},{"id":"47","name":"Erase Personal Data","descriptionHtml":"","callToAction":"Erase Personal Data","introHtml":"<p>Ask for personal data held by New Verve Consulting to be erased</p>","icon":10458,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"52","name":"Hosting","descriptionHtml":"<p>You can find out more about our hosting services <a href=\"https://www.newverveconsulting.com/services/hosting\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.<br class=\"atl-forced-newline\"> <br class=\"atl-forced-newline\">All of our hosting plans come with free setup & configuration, daily backups, active monitoring, and SSL support.</p>","callToAction":"Hosting","introHtml":"<p>Query us for a hosting quote.</p>","icon":10530,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[20],"key":""},{"id":"51","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Notify us of an issue so we can fix it.</p>","icon":10523,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[18],"key":""},{"id":"50","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>Submit a change request so we can make things work the way you want.</p>","icon":10515,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[18],"key":""},{"id":"56","name":"Request maintenance","descriptionHtml":"","callToAction":"Request maintenance","introHtml":"<p>Ask for a maintenance window (e.g. to upgrade your software)</p>","icon":10534,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[19],"key":""},{"id":"57","name":"Software License","descriptionHtml":"","callToAction":"Software License","introHtml":"<p>Query us for a license quote.</p>","icon":10458,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[20],"key":""},{"id":"48","name":"Subject Access Request","descriptionHtml":"","callToAction":"Subject Access Request","introHtml":"<p>Ask for access to personal data held by New Verve Consulting</p>","icon":10458,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[17],"key":""},{"id":"88","name":"Contact us","descriptionHtml":"","callToAction":"Contact us","introHtml":"","icon":10529,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"53","name":"New license","descriptionHtml":"","callToAction":"New license","introHtml":"<p>Request a quote for a new license.</p>","icon":10458,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"54","name":"Renew license","descriptionHtml":"","callToAction":"Renew license","introHtml":"<p>Submit a request to renew an existing license.</p>","icon":10534,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"55","name":"Upgrade license","descriptionHtml":"","callToAction":"Upgrade license","introHtml":"<p>Submit a request to upgrade an existing license.</p>","icon":10545,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[],"key":""}],"reqGroups":[{"id":18,"name":"1. Common Requests"},{"id":19,"name":"2. Hosting Support"},{"id":20,"name":"3. Quotes"},{"id":17,"name":"4. Data"}],"orderMapping":{"19":[56],"20":[57,52],"17":[48,47],"18":[49,51,50]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjM5N2E5Yi1lOWQ0LTQzZWMtOTA3ZC0yMzU5MjkxMTYyMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1OTc2NjgsIm5iZiI6MTc1MjU5NjQ2OH0.HO_4vF2esktPvAuo52kR7BH_WXbEJ-cgUzS1rkP-XE8","targetCollection":"upload-project-10069","endpointUrl":"https://api.media.atlassian.com","clientId":"3f397a9b-e9d4-43ec-907d-235929116217","tokenDurationInMins":20}},"reqCreate":{"id":56,"projectId":10069,"issueType":{"id":"10026","name":"Maintenance"},"form":{"name":"Request maintenance","descriptionHtml":"","callToAction":"Request maintenance","intro":"<p>Ask for a maintenance window (e.g. to upgrade your software)</p>","instructions":"","icon":10534,"iconUrl":"https://newverve.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Details","description":"Please provide further details for your request.","descriptionHtml":"<p>Please provide further details for your request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"How urgent is the maintenance work?","descriptionHtml":"<p>How urgent is the maintenance work?</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10008","label":"Blocker","selected":false,"children":[]},{"value":"10215","label":"High","selected":false,"children":[]},{"value":"10216","label":"Medium","selected":false,"children":[]},{"value":"10217","label":"Low","selected":false,"children":[]},{"value":"10019","label":"Must","selected":true,"children":[]},{"value":"10020","label":"Should","selected":false,"children":[]},{"value":"10021","label":"Could","selected":false,"children":[]},{"value":"10022","label":"Won't","selected":false,"children":[]},{"value":"10027","label":"No Priority","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10103","fieldConfigId":"10209","label":"End Time","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/56","calendarParams":{"firstDay":0,"date":"2025-07-15T17:21:08+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZjM5N2E5Yi1lOWQ0LTQzZWMtOTA3ZC0yMzU5MjkxMTYyMTciLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDY5IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTI1OTc2NjgsIm5iZiI6MTc1MjU5NjQ2OH0.HO_4vF2esktPvAuo52kR7BH_WXbEJ-cgUzS1rkP-XE8","targetCollection":"upload-project-10069","endpointUrl":"https://api.media.atlassian.com","clientId":"3f397a9b-e9d4-43ec-907d-235929116217","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}